TY  - BOOK
AU  - Clemmer, Jim.
AU  - Others.
AU  - Sheehy, Barry.
TI  - Firing on all cylinders: the service/ quality system for high powered corporate performance
SN  - 1566237049
U1  - 658 
PY  - 1992///
CY  - New York
PB  - Business one Irwin
KW  - Customer services
KW  - Total quality management
ER  -